When you're ready to place an order, or you just want to talk about possibilities, give us a call or send an email. We always take the time to listen to your needs and make recommendations to best your cycling needs. Once the order is finalized we will take payment either in person or over the phone. When the wheels are complete we will let you know via phone or email. If the wheels are being shipped, we will send you an email confirmation with the tracking information.
It's really important to us that each customer get the exact set of wheels they're dreaming about. For that reason we build the majority of our wheels when you place your order. We could have all of our wheels sitting in a box in a warehouse waiting to be shipped out, but because we build every one of our wheels by hand in our Portland workshop, we prefer to wait until they're ordered.